Fight My Corner
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Banking & Financial

Banks are regulated by the FCA and bound by the Financial Services and Markets Act. From unexpected charges to account closures without notice, you have clear rights - and since 2024, victims of authorised push payment fraud must be reimbursed up to £85,000.

The law that applies

Financial Services and Markets Act 2000

The primary framework for FCA regulation of banks and financial services.

Payment Services Regulations 2017

Governs payment transactions, unauthorised payment claims, and refund rights for unauthorised transactions.

PSR APP Fraud Mandatory Reimbursement Rules (October 2024)

Since October 2024, all UK banks must reimburse victims of authorised push payment (APP) scams up to £85,000, except where the customer was grossly negligent.

The process - step by step

1

Formal complaint to the bank

Write to the bank's formal complaints team (not the general customer service line). Fight My Corner drafts the letter citing the specific FCA rules breached.

2

8-week clock

After a final response or the applicable complaint period, check whether the firm and complaint are eligible for the Financial Ombudsman Service.

3

Potential Financial Ombudsman Service route

This route depends on the firm, the complaint, and the relevant eligibility conditions. Confirm these directly with the official service before referring a case.

Possible next steps

Check Financial Ombudsman Service eligibility

The Financial Ombudsman Service may be available for an eligible complaint about an eligible firm after the appropriate internal complaint stage. Confirm current eligibility directly with the official service.

This is general guidance only. Whether an external scheme applies depends on the company, its membership, the complaint stage, and verified case facts. Fight My Corner does not currently start an external route.

Important warnings

For APP fraud, contact your bank immediately - same-day reports have the highest recovery rates. Then follow up with a formal letter.

Account closures require reasonable notice - if yours was sudden, there may be grounds for complaint.

Keep records of all transactions, letters, and calls with dates and reference numbers.

What Fight My Corner covers for this dispute

What's included

  • Unauthorised charges and fees
  • APP fraud reimbursement requests
  • Account closure challenges
  • Mortgage mis-selling
  • Savings rate change disputes

What's not included

  • Regulated financial advice
  • Personal insolvency proceedings

Start your fact-checking intake

Tell us what happened with banking & financial. We'll save the facts you confirm and check the company classification. No letter is generated at this stage.

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Legal disclaimer · Fight My Corner provides dispute guidance, not legal advice.