Jurisdiction:England & Wales

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Subject to our terms and conditions as amended from time to time...
We regret that we are unable to process your request at this time.
Please allow 28 working days for a response to your enquiry.
Our decision on this matter is final and binding.
We have reviewed your complaint and found no evidence of wrongdoing.
This matter has been escalated to our customer resolutions team.
We apologise for any inconvenience this may have caused you.
Your case reference is 4471-GX. Please quote this in all correspondence.
Under Section 3.2 of our Terms of Service, liability is excluded.
We are unable to discuss this matter further at this stage.
Please note that our decision is in accordance with our standard policy.
We will respond to all complaints within 5 working days.
Further escalation will be necessary for us to consider your request.
Our complaints procedure has been followed correctly in this instance.
We consider this matter to be closed.
You may direct any further queries to our complaints handling department.
Our position remains unchanged following internal review.
We trust this clarifies our position.
Their words. Your weapon.