Energy & Utilities
Energy companies are regulated by Ofgem and bound by strict licence conditions. Billing errors, unexplained direct debit increases, and final bill disputes are common — and there's a clear process for getting them resolved.
The law that applies
Gas Act 1986
Regulates gas supply and sets the framework for supplier licences and consumer protections.
Electricity Act 1989
Equivalent framework for electricity supply.
Ofgem Standard Licence Conditions
Binding rules on all energy suppliers. Cover billing accuracy, complaint handling, debt recovery, and direct debit management.
Supply of Goods and Services Act 1982
Services must be performed with reasonable care and skill at a reasonable price.
The process — step by step
Formal complaint letter to the supplier
Send a written complaint citing the Ofgem Standard Licence Conditions breached. Set a deadline for resolution.
Deadlock letter or 8-week clock
If unresolved after 8 weeks, or if the supplier issues a 'deadlock letter', you can escalate to the Energy Ombudsman.
Ombudsman Services: Energy
Free, independent, and binding on the energy supplier. Can award compensation and order billing corrections.
Escalation path
Ombudsman Services: Energy
Ombudsman Services is free for consumers and binding on energy suppliers. They can award up to £10,000 and order suppliers to issue corrected bills, write off debts, or pay compensation.
Important warnings
Energy companies must issue a final bill within 12 months of your account closing. After that, they may be time-barred from claiming that debt.
Direct debit increases must be justified. You can ask for a breakdown and challenge unjustified increases.
Keep all bills, correspondence, and meter readings — they are essential evidence.
What Fight My Corner covers for this dispute
What's included
- Overcharging and billing error disputes
- Incorrect direct debit increases
- Final bill challenges
- Smart meter installation disputes
- Failure to switch complaints
What's not included
- Debt collection proceedings (though we can generate letters responding to them)
- Physical infrastructure or safety issues — contact the network operator
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Legal disclaimer · Fight My Corner provides letter generation tools, not legal advice.