Types of dispute this covers
Flight delays and cancellations
Compensation under UK261/2004: £220 (under 1,500km), £350 (1,500-3,500km), £520 (over 3,500km) if delay exceeds 3 hours and was not caused by extraordinary circumstances.
Package holidays
Under the Package Travel Regulations 2018, a significantly different holiday entitles you to a price reduction or full refund. If the company fails to deliver, full refund within 14 days is required.
Hotel / accommodation
Rights under the Consumer Rights Act 2015. The service must match its description. Fight My Corner generates the letter to the hotel or booking platform.
The law that applies
UK Retained Regulation (EC) No 261/2004 (UK261)
Air passenger compensation rights: fixed amounts for delay, cancellation, or denied boarding. Not extraordinary circumstances = compensation due.
Package Travel and Linked Travel Arrangements Regulations 2018
Full refund if package is cancelled. Price reduction or refund for significant changes. Organiser must reimburse within 14 days.
Consumer Rights Act 2015
Services must match their description and be performed with reasonable care and skill.
The process - step by step
Formal claim letter to the airline or travel company
Assert your right to compensation or refund under the relevant regulation. Set a 14-day deadline.
Check airline ADR eligibility
After first complaining to the airline, check the CAA's current guidance and the airline's verified ADR membership before considering an external route.
Possible next steps
Check the airline's verified ADR arrangements
An ADR route may apply only where the airline is a member of a relevant scheme and the complaint meets that scheme's conditions. Check the CAA's current guidance and the airline's published arrangements.
This is general guidance only. Whether an external scheme applies depends on the company, its membership, the complaint stage, and verified case facts. Fight My Corner does not currently start an external route.
Important warnings
Extraordinary circumstances (severe weather, air traffic control strikes, security incidents) exempt airlines from compensation - but not from duty of care obligations.
Package holiday refund deadlines are legally binding - 14 days from cancellation.
'Vouchers' offered in place of refunds are not mandatory - you are legally entitled to cash refunds under UK261 and the Package Travel Regulations.
What Fight My Corner covers for this dispute
What's included
- Flight delay and cancellation compensation claims
- Package holiday refund and price reduction claims
- Hotel and accommodation dispute letters
What's not included
- Personal injury claims arising from travel
- Visa and immigration disputes
Start your fact-checking intake
Tell us what happened with travel & holidays. We'll save the facts you confirm and check the company classification. No letter is generated at this stage.
Legal disclaimer · Fight My Corner provides dispute guidance, not legal advice.