Data Protection Complaints Procedure

Effective from: 19 June 2026

Reviewed annually or when legislation changes

Fight My Corner exists to give ordinary people access to the legal and administrative tools they deserve. We understand better than most that data protection matters — because protecting your personal information is part of protecting your rights. This procedure explains clearly how to raise a data protection concern with us and what we will do about it.

1. Our Commitment

This procedure has been put in place to comply with Section 164A of the Data Protection Act 2018, as amended by the Data (Use and Access) Act 2025, which came into force on 19 June 2026. Under this law, individuals have the right to raise a data protection complaint directly with us before escalating to the Information Commissioner's Office (ICO).

We take all data protection complaints seriously. We will acknowledge your complaint within 30 days of receiving it and investigate it without undue delay.

2. Who Can Complain

You can submit a data protection complaint to us if you are:

→An individual whose personal data we hold or process
→A parent or legal guardian acting on behalf of a child whose data we hold
→An authorised representative acting on behalf of another individual — we will verify your authority before investigating

You do not need to use legal language or quote specific legislation. If you are unhappy with how we have handled your personal data, that is enough to raise a complaint.

3. What Counts as a Data Protection Complaint

A data protection complaint can cover any concern about how we have handled your personal data, including:

→How we collected your personal data — including through our dispute letter tool, intake forms, or website
→How we use your data to generate dispute letters, correspondence, or case tracking information
→Whether we had a lawful basis for processing your data
→Whether the personal data you provided to generate a letter was handled securely
→How we responded to a previous subject access request or data rights request
→Whether your data was shared with third parties such as AI processing services
→How long we retain your data after your case is resolved
→Whether your data was involved in a security breach

This procedure covers complaints about data protection specifically. If your complaint is about our products, services, or customer experience generally, please use our general contact details and we will direct you to the appropriate team.

4. How to Submit Your Complaint

You can submit a complaint to us in any of the following ways. We accept complaints however they are sent — you do not need to use a specific form:

By email: complaints@fightmycorner.org

By post: Fight My Corner, c/o [Registered Office Address]

Via our website: www.fightmycorner.org/contact

Please include the following information to help us investigate your complaint as quickly as possible:

→Your full name and contact details
→A description of your concern — what happened, when, and what data was involved
→What you would like us to do to resolve the complaint
→Any relevant reference numbers or previous correspondence with us

If you submit your complaint via social media or any other channel, we will still accept it and respond through that channel or ask you to provide contact details so we can investigate properly.

5. What Happens After You Complain

Once we receive your complaint, we will follow these steps:

Step 1 — Acknowledgement within 30 days

We will acknowledge receipt of your complaint within 30 days of receiving it. We will confirm that we have received it, give you a reference number, and let you know who is handling it. If we need more information from you to investigate, we will ask at this stage.

Step 2 — Investigation

We will investigate your complaint thoroughly and without undue delay. This may involve reviewing our records, speaking with relevant team members, and checking our data processing activities against our legal obligations under the UK GDPR and the Data Protection Act 2018.

Step 3 — Outcome

We will notify you of the outcome of our investigation without undue delay, with a clear explanation of our findings and any action we have taken or plan to take. If we are unable to resolve your complaint to your satisfaction, we will explain why and remind you of your right to escalate to the ICO.

Step 4 — Records

We will keep a written record of your complaint, our investigation, and the outcome. This record is held securely and used only for the purposes of managing your complaint and improving our data protection practices.

6. If You Are Not Satisfied With Our Response

If you are not satisfied with how we have handled your complaint, or if you have not received a response within a reasonable time, you have the right to escalate your complaint to the Information Commissioner's Office (ICO) — the UK's independent data protection regulator.

You can contact the ICO in the following ways:

→Website: ico.org.uk
→Telephone: 0303 123 1113
→Post: Information Commissioner's Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Please note that the ICO generally expects you to have raised your complaint with us first before they will investigate. This is a legal requirement under the Data (Use and Access) Act 2025.

Because Fight My Corner processes personal data relating to disputes, complaints, and legal matters, we recognise that your data may be particularly sensitive. We handle it with the highest level of care and security.

7. Your Data Protection Rights

As part of our commitment to data protection, we want to remind you of your rights under the UK GDPR:

→Right of access — you can request a copy of the personal data we hold about you
→Right to rectification — you can ask us to correct inaccurate data
→Right to erasure — you can ask us to delete your data in certain circumstances
→Right to restrict processing — you can ask us to limit how we use your data
→Right to data portability — you can ask us to transfer your data to another organisation
→Right to object — you can object to us processing your data in certain circumstances
→Right not to be subject to automated decision-making — you can ask for human review of automated decisions

To exercise any of these rights, contact us using the details in Section 4 of this procedure. We will respond within one calendar month.

8. Data Controller Details

The data controller responsible for your personal data in connection with this website is:

Trading name: Fight My Corner

Operating under: Life and Soul Place Limited (or Lior Scott Holdings Limited, once incorporated)

ICO Registration Number: ZC181045

Contact: complaints@fightmycorner.org

9. Updates to This Procedure

We review this procedure annually and whenever there are changes to data protection legislation. The current version is effective from 19 June 2026. Any significant changes will be communicated via our website.

Data controller: Fight My Corner · ICO No ZC181045 · Contact: complaints@fightmycorner.org