Deliveries & Couriers
The most important thing to understand about courier disputes: if you're the recipient, your legal contract is with the retailer — not the courier. Fight My Corner generates the right letter for you, to the right party.
The law that applies
Consumer Rights Act 2015
Retailer is responsible for delivering goods in the right condition and on time. If goods arrive damaged or not at all, the retailer is your first port of call.
Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013
Retailer must deliver within the agreed timescale, or within 30 days if no timescale was agreed.
The process — step by step
Identify who your contract is with
If you bought online: the retailer is responsible. If you sent a parcel: your dispute is with the courier. Fight My Corner identifies the correct party and generates the right letter.
Formal letter to the retailer or courier
Assert your rights — damaged delivery, loss, or delay. Cite the CRA 2015 (buyer from retailer) or the courier's own compensation policy (sender).
ADR escalation
Royal Mail: Postal Redress Service (POSTRS). Other couriers: Ombudsman Services or CEDR, depending on the carrier.
Escalation path
Postal Redress Service (POSTRS) / Ombudsman Services / CEDR
Royal Mail complaints go to POSTRS after exhausting Royal Mail's own complaints process. Other couriers: check their website for which ADR scheme they use.
Important warnings
If you sent a high-value parcel, check whether you declared the value and paid for additional insurance — compensation without declared value is often capped at a low amount.
Leaving a delivery in a 'safe place' or with a neighbour is often authorised delivery — once authorised, liability shifts.
Seller is NOT the same as courier. Your rights run against the seller under the Consumer Rights Act.
What Fight My Corner covers for this dispute
What's included
- Letter to retailer for lost, damaged, or late delivery
- Letter to courier (if you are the sender) citing their compensation policy
- Escalation to POSTRS or relevant ADR scheme
What's not included
- Customs and import disputes
- International courier disputes outside UK jurisdiction
Launching in 48 hours
Letter generation is coming very soon. Leave your email and we'll notify you the moment we're live — so you can send that letter straight away.
Legal disclaimer · Fight My Corner provides letter generation tools, not legal advice.